On-time and On-Budget
At Spirit Factory, we meet the deadline, whatever it takes!
Case Study: This project pushed our problem-solving skills to the brink when we faced an ill-timed factory shutdown.
This is just one example of how we commit to completing your project—on time and on budget.
Custom Promo Project Overview
A client needed 1,000 completely customized soccer scarves for a mountain-climbing fundraiser in three months.
They had secured two sponsors and would thus need each scarf to contain two sponsor patch logos and two company embroidered logos.
The 1st Challenge: As the Spirit Factory team engaged with one supplier for the process, the supplier’s factory shut down due to COVID.
The supply area experienced a spike in COVID rates and would not reopen in time. This put the order behind schedule.
The Spirit Factory team had to quickly find a new promo product supplier for the custom soccer scarf.
Spirit Factory leveraged its vast, diverse network to find a new supplier.
The 1st Solution: The Spirit Factory team reached out to multiple vetted suppliers to see who could work with us through the entire process.
After finding a new supplier, the team requested a pre-production sample of the scarves for a quality check.
After a couple of rounds of quality checks, the scarves were ready to ship.
The 2nd Challenge: The Spirit Factory team found out the scarves were shipped to the wrong customs location.
Due to the factory delays, the order was already on a tight timeline. Without some creativity, there was no way the scarves could make it on time.
Phone calls with customs and shipping companies kept the order on track.
The 2nd Solution: At that point, the Spirit Factory team was on the phone with both the customs office and the shipping company daily. The team worked on the customers’ behalf to get the scarves to the correct location and through customs as quickly as possible.
After hours of phone calls and back-and-forth communication, finally, the shipment made it through!
The 3rd Challenge: The shipment then needed to ship across the country to Colorado in time for the event—a couple of days away.
An overnight driver gets the scarves on location—right on time.
The 3rd Solution: Spirit Factory took on the cost to hire a driver who would drive through the night to Colorado with the shipment.
The driver traveled through the night, from state to state. It was the only way to guarantee on-time delivery.
The result? The scarfs arrived on-time and the client and sponsors loved them!
The Spirit Factory team takes on whatever challenges may arise with your promotional products order and makes it happen—on time, and on budget.
“At Spirit Factory, we always try to put ourselves in the shoes of our customers and make decisions based on their feelings and expectations. It goes way beyond the bottom line when it comes to making our customers happy!” - Lisa Baird, Owner